Frequently Asked Questions

A member of Azco Holiday Homes™ team will be at the property to meet and greet you and provide you with one or two set of keys (depending on the property and number of guests) as part of the check-in. Azco Holiday Homes™ is a personal service and we will meet and greet you at your home at 2pm on the day of check-in or at another time which suits you, upon request in your pre-check in form. The check-in is a chance to get the keys and is there to show you how to make the most of your home away from home, how everything works and sharing with you some of our favourite local spots you won’t want to miss. We check ID’s and go through the home rules with you to ensure you know what to do to get your full deposit back without any questions, and we agree when we will meet you for your check-out and feedback on your stay.

We ask for a copy of your photographic ID (this can be a passport, Emirates ID or GCC issued ID) and the details of that ID. We also ask for an email address to reach you on and a phone number to be used in emergencies. All of these requirements are designed to help your stay be as smooth and enjoyable as possible. At your check-in we are required to check the card used to make payment, this is to minimise fraudulent activity and protect our guests and our homeowners. If you use a card to pay for your trip that won’t be available at check-in you will need to inform us of this when completing your pre-check in form. AZCO Holiday Homes company works with a secure online platform where you can submit your personal details and a copy of an identity document for us to verify your booking.

The Pre-Check-In form allows you to send over essential information about your booking, like your check-in and check-out times. We also verify your details for safety and security and ask you to agree to our guest terms. If you are having any problems at all with the Pre-Check-In form then the best thing to do is give us a call or send us an email. We are always very happy to help you. You can contact by emailing info@azcoholidayhomes.com or calling us on +971527672677 between 9am and 8pm, 7 days a week.

You can pay via cash, bank transfer or credit card. We also do accept UAE cheques, however the cheque shall be cleared 48 hours prior to your check-in date in order to be valid.

You have to pay for your booking in full at least 14-days prior to your arrival date, or else you can pay 30% anytime earlier and the balance will be due on or before 14-days prior to check-in date. If you delay your payment we will treat your booking as canceled and our standard Cancellation Policy will apply.

Browse properties listed on our website, select your desired dates and click on the booking button. It will sum you up the fees which are required to be paid. Once payment is completed we’ll send you confirmation email with full details shortly. The security deposit will be collected by cash or credit card upon physical check-in.

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